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1) .com has a Five Star Pledge archeticture: corporate conduct is governed by a set of self created rules, which we call the five star pledge. The pledge essentially describes who we are, where we came from and where we are going. In other words, it is our raison d’etre.
2) Two-tiered QA (quality assurance) process: In order to ensure a high deliverable quality, has established an extensive QA process which includes 2 rounds of QA, the first at the offshore end and the second one at the onshore end. This ensures that the project is upto mark always and everytime.
3) Shadow Resource: For every two resources working on a project, allocates a shadow (stand-by) resource. A shadow resource is like a stand-by actor waiting in the wings, ready to take the protagonist’s place in times of a contingency. The client is not billed for the shadow resource, but it does help him sleep more soundly at night.
4) Onsite liason teams: In the outsourcing industry, the deployment phase is extremely crucial as it forms the crux of the project. Quite often, a hitherto succesful project goes haywire due to incompetent deployment capabilities. has taken measures to offset this challenge by making their onsite teams proficient in project deployment, thereby, facilitating a smooth handshake between the offshore development team and the end-user.
5) Communication Protocols: In order to maintain clear communication channels between client and , we have established certain protocols (such as our system of daily status reports) which make sure that the client is in the loop with respect to project development at any given time in the project cycle.
We also use media such as Instant Messenger besides phone, email and fax to stay upto speed with project development.
6) Competitive Pricing: uses labor arbitrage and currency differentials as a potent strategy to deliver substantial cost savings to our clients. We guarantee an unbeatable value proposition for your organisation’s needs.
’s five star pledge:
All Aviators have to conform to ’s 5 star peldge:
1) My work will speak for itself
2) My customer will receive the maximum possible value for money
3) My colleagues will be like my family
4) My workplace will be like my home
5) My every professional endeavor will lead to a better society
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